Privacy Policy
Effective Date: 12th September 2025
Focally (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.
1. Information We Collect
We may collect and process the following types of information:
- Personal details you provide (e.g. name, email address, phone number) when you contact us, sign up for services, or submit a form.
- Business information such as company name, website, and service details.
- Technical data such as IP address, browser type, device information, and how you use our site.
- Cookies and tracking to improve website performance and user experience.
2. How We Use Your Information
We use your information to:
- Provide and manage our services.
- Respond to enquiries and support requests.
- Improve our website, services, and marketing.
- Send relevant updates, offers, and resources (only if you opt in).
- Comply with legal obligations.
3. Legal Basis for Processing
We process your personal data under one or more of the following:
- Your consent (e.g. when you opt into marketing).
- To perform a contract with you.
- For our legitimate interests (e.g. improving services, preventing fraud).
- To comply with legal obligations.
4. Sharing Your Information
We will never sell your data. We may share your information with:
- Service providers and partners who help deliver our services.
- Regulators or authorities if required by law.
5. Data Retention
We keep your personal data only as long as necessary for the purposes outlined above or as required by law.
6. Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your data.
- Restrict or object to our processing.
- Withdraw consent at any time (where applicable).
- Lodge a complaint with the Information Commissioner’s Office (ICO).
7. Cookies
Our website uses cookies to improve your experience. You can control cookies in your browser settings.
8. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Focally
Email: [email protected]
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